11.11 APPEAL PROCESS If you are unhappy with the outcome of your grievance, you can appeal to the next higher level of management. Your appeal should be in writing within seven days upon receipt of the written grievance decision being made to you Your letter of appeal should contain the detailed grounds of your appeal. The decision on appeal will be final. 11.12 ANONYMOUS COMPLAINTS Unfortunately, there is very little we can do to resolve anonymous complaints. If you do wish to raise a complaint, please speak to your manager confidentially. If you feel that you cannot speak to your manager for any reason, please speak to one of the People Managers. 29 11.THEBYRONFAMILYcontinued 11.8 RELATIONSHIP BETWEEN COLLEAGUES We recognise that many people meet their partner through work. If the situation arises where you are in a relationship with a direct or indirect report, you must discuss this matter with your manager.This is due to the fact that the objectivity and integrity of the business decisions may be called into question. We will normally seek to implement an agreed transfer so that affected individuals are not working in a direct line of report, but if no agreement can be reached, we will assess the situation and decide on appropriate action. Please refer to the Relationships at Work Policy for further details. 11.9 RESOLVING PROBLEMS We aim to iron out any personal work-related problems as quickly as we can by being honest and fair, also by having clear and open procedures to resolve them. 11.10 GRIEVANCE PROCEDURE Informal Grievance Procedure: If you are experiencing issues with a particular person at work, the first step is to try and deal with the issue informally. If you can, you should arrange to meet the person directly and let them know how their conduct/behaviour is making you feel. If you feel uncomfortable doing this, then speak to your Manager. In most cases they will arrange a meeting with you both in order to address and resolve any issues as quickly as possible and in a controlled manner. Formal Grievance Procedure If you are unsatisfied with the outcome of the informal process or feel that there has been no further improvement, it does not stop you from raising a formal grievance at any point. If you feel that the matter is too serious to be dealt with informally, you should raise a formal grievance via your manager or a member of our People team. Once you have told us of your grievance we will arrange a grievance hearing where we can discuss the issue/s in more detail.You can bring a companion to these meetings should you wish to as support.. In certain complex grievances, it may take time to analyse all the issues and make a decision due to further investigations being required, however we would discuss this with you at the time and will explain the process throughout. Please note that Byron takes all grievance complaints seriously and as such we might not be able to provide an outcome at the end of the grievance hearing. Any outcome will be sent to you via letter, normally within 14 days of the initial hearing meeting. 28